With today’s disruptive technologies accelerating the pace for digital transformation, customers’ expectations are heavily influenced and constantly evolving, demanding effortless interactions anytime, anywhere. Sybrin is focused on enabling you to excite your customers by modernising business operating models using our user-centric solutions to exceed your customers’ expectations. Through our innovative use of new technologies, we can give you the edge to disrupt the market.
Our solution has been designed from the ground up to streamline customer visits to the branch. Smart branch capabilities speed up the identification of branch visitors using various technologies, such as facial recognition, beacons, biometrics, and NFC, thereby optimising their progress throughout the branch.
By making use of our behavioural analytics, we can ensure that you target clients with relevant products and services, directly through their preferred method of communication, to ensure a better banking experience in the future.
Our platform helps you educate your clients. Providing them with trusted educational content, available on all of your retail channels, we ensure that you are able to teach them how to interact with you as a digital bank. Sharing qualitative information at each touch point will lead to an increase in customers opting for a branchless experience. This in turn reduces the costs associated with physical branches and face-to-face interactions.
Our solution helps you become the bank of choice by ensuring that your client-facing staff are subtlety and systematically encouraged to interact with your clients, in a manner that promotes your brand, by ensuring they have all relevant content and material, digital support, and proactively remediate issues at hand.
With Sybrin’s technology in place, customers are able to complete satisfaction surveys and submit them digitally via their mobile devices. With the information being collected immediately after the direct interaction, the data about the quality and efficiency of the service will be as accurate and objective as possible, resulting in valuable feedback for employee performance reviews to incentivise staff. We can tailor make surveys at branch-level, employee-level, and customer-level to gather the insights required for better analytics.
Our omni-channel solution provides a 360-degree view of your customers across multiple channels and systems. This enables speedy teller interactions leading to shortened queues, through an educated and well informed workforce supported by pure, refreshed, and enriched data directed towards consistent and customer driven analytics.
Sybrin’s unified Front Office is a hardware agnostic solution which is also operating system and browser independent. It provides powerful omni-channel functionality and streamlines customer visits to the branch, empowering banking institutions with a single interface for all branch functions.
Sybrin’s solution features an intelligent ticketing system, helping shorten queues with faster turnaround times. It supports transaction initiation whilst queuing, to be verified and completed at the teller. Specialised identity verification segregates branch walk-ins and speeds up enquiries and transaction processing.
With our effective queue management system, intelligent scheduling and efficient forecasting, you can deliver a faster turnaround time through a personalised, involved workforce resulting in an improved ability to deliver a proactive service, leading to increased customer loyalty and satisfaction.
Our mobile banking solution provides digital payments through a diverse, instant, and interactive list of features. Our anytime, anywhere, any device framework is well suited for any hardware/device, and any operating system or browser, independent of the telecommunications service provider.
Sybrin’s omni-channel interface with anytime, anywhere banking will engage your customers to be in full control of their finances. Smart behavioural analytics enable personalised services with a tailor-made look and feel including effective management of targeted campaigns and promotions.
This solution reduces cash in circulation while keeping a real-time record of every transaction, significantly reducing risk throughout the cycle. Our safe and secure hardware has features such as tamper-evident bags, cash vaults with biometric identification, as well as high-speed note validators.
Provide customers with full control through a secure, well monitored, and robust authentication framework via our mobile banking solution. Enable them to authorise actions, action transfers, manage beneficiaries, invoke/revoke account permissions and more, remotely - anytime, anywhere - through any device.
Our solution cuts down on cheque handling time through secure, robust, verified, and validated image capture and exchange. Advanced MICR and imaging technology, coupled with intelligent exception handling and nimble decision driven workflows, reduces costs and lowers risk of fraud.
Our solution consolidates, monitors, and manages all transfer types. It is essentially an eChannel platform, used to convert data into a standardised, secure format with an omni-channel offering, providing seamless and efficient integration with transfer systems and external payment sources/destinations.
Give your customers the option to pay their bills online: Anytime, anywhere, across multiple vendors at one single point. Whilst registering as beneficiaries, vendors are pre-verified to reduce errors, while proof of payments are automatically recorded for their convenience.
Expand your business, by collaborating with merchants and other agents, extending your reach to remote clients in underserved areas without traditional branch infrastructure. Agents can act as a branch or ATM, delivering traditional banking services to reach a marginalised audience.
Integrate front, middle, and back-office tasks through secure, simple, audited services for both in and out-of-branch experiences. Convert your branch to a digital data enrichment hub with features such as beacon locating technology, self-service kiosks, and digital data customer touchpoints.
We understand how to adapt current business models using newer technologies to innovate. Our focus is not only on what it does, but also on how it innovates business processes, adapts, and evolves.
Our platform supports agile development thus allowing business to quickly develop and adapt to new digital operating models whilst supporting innovation. Requirements are detailed with systematic structure, allowing business and tech teams to collaborate, enabling immediate prototyping. This results in the rapid development of new products, fully enabled by business teams and successfully delivered by tech teams.
We cannot stress enough how important it is to make decisions based on all the information at hand, that is why having one view of all your customer touch points, across all your business operations, is critical to enable you to make the right decision in a timely manner. Our platform unifies your business operations and creates a truly unsiloed business view.
As a result of having multiple legacy systems working against each other without the proper business process and information sharing tools, a business can easily miss valuable opportunities due to delays in taking action. Sybrin’s solutions will empower you to consolidate multiple system views into rich, dynamic dashboards as well as orchestrate activities and updates across multiple business systems, enabling you to make decisions with the complete picture. This will result in better customer engagement and faster actions and resolutions.
Our platform makes effective use of a customer communications management module to promote open communication through digital channels, both internally and externally. This module will promote conflict resolution and enhance customer engagement through newsletters, updates, and targeted marketing campaigns, making use of the customer's preferred communication medium.
Managing your workforce is a vital element required to ensure customer satisfaction. Our platform allows you to dynamically define expected turnaround times for all work. This translates into interactive reporting which then allows for a full view of future throughput, i.e. forecasting of future work, staffing requirements, employee downtime, and customer satisfaction levels. This empowers you to make adaptive decisions, in turn also enabling you to address growth points, identify required system changes, capture work more effectively, and compare the effectiveness of your business teams across all regions.
In modern times, industry-leading businesses need to stay at the forefront of the digital movement by treating disruption in their industry as an opportunity rather than a threat. With this in mind, our Low-Code Business Digitisation Platform enables you to adapt your business model based on historical data by identifying existing process inefficiencies and changing them to increase your business's effectiveness.
We are innovating by using newer technologies and understanding how to adapt the current business models. Focused on new tech, but not only on what it does, we innovate, adapt and evolve the business process.
Divisions which once existed between business leaders, developers, and ops are now eliminated. The language barrier is now easier to overcome with our low-code platforms, allowing business users with no programing experience to quickly design and define applications, thereby adding value in the shortest time possible.
Deployments have never been easier - stakeholders can now approve deployments more rapidly, and with less red tape, by having all deployment tasks approved and tracked within our platform. Deploy on premise to the public cloud and beyond, enabling your business to strategically uplift their business objectives with a unique offering that fits your timeline, demand, and budget.
In order to mitigate the risks faced by your key business objectives, changes take place as and when you need them to by means of an immediate push of an update, or according to schedule. Share changes with your team in a real-time sandbox and when you are ready simply deploy to production. No need to worry about clearing caches, or database changes, everything is handled for you in a seamless process. Things didn’t work as planned? No problem! Rolling back the changes to a previous version is at your fingertips.
Encryption at rest, AI-based query optimisation, robust application monitoring - these features, and many more, ensure that your team does not spend their valuable time chasing down performance issues or ensuring data is stored in a compliant manner. The system self-heals and improves as you use it, optimising it for how users actually use it, thereby ensuring that your total cost of ownership is minimised by not having to allocate constrained and already overloaded resources to be the custodians of a new implementation.