HELPDESK SOUTH AFRICA

Sybrin is committed to developing a partnership with our customers, so that they can rely on us to provide far more than just leading software solutions. Our approach has always been to provide direct access to the resources whom are the most knowledgeable on the system requiring support. To this end, the Sybrin Helpdesk allows the issues to be directed to the most appropriate staff member as well as escalation to senior management and directors.

Our systems are supported through our comprehensive Service Level Agreement. Sybrin prides itself in the quality of the support it provides and our primary focus is to ensure customer satisfaction. To achieve this, our professional services team form an integral part of the solution we offer you.

Support calls to Sybrin’s Call Centre are answered within an average time of 6.4 seconds

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