Sybrin Smart Operations has pre-built reports to enhance business performance with dashboards, pivot tables, event notifications, and static data reports.
The Operations Dashboard gives you a real-time view into how the operations centre is performing:
Smart Operations focuses on providing the correct case information, from multiple sources across the enterprise, front and centre. This allows knowledge workers to assess the problem and make accurate, timely decisions in line with the enterprise’s policies and procedures. A key functionality of case management is to ensure the correct data is supplied to the knowledge worker in order to make a decision.
Smart Operations provides a workspace where knowledge workers can easily view a list of outstanding tasks and complete work.
The powerful Sybrin workflow engine is used to automate processes and coordinate cases between people and systems with the ultimate goal of improving operational efficiency. The workflow engine ensures improved productivity, process transparency, faster business reaction time, and improved accountability.
Smart Operations supports case events such as diarised events, SLA, Case Goals, and communication triggers.
The Sybrin platform’s Decision and Rules engine is a central repository of rules and decisions that can be reused across applications. The Decision and Rules engine allows you to test and simulate decisions before implementing them in your application. This allows you to test, learn and act in real time.
Work allocation rules can be set up to ensure cases are routed to users who have the correct skills to complete work, or work allocation rules can be set up to distribute work based on case priority or SLA status.
Smart Operations has a content management engine to store, secure, version, search, and manage content across the operations. This ensures that case workers have easy access to supporting case documentation. The content repositories can store documents, records, voice recordings, and biometrics.
Sybrin Smart Operations includes collaboration tools that allow case workers to easily communicate between themselves about case handling issues.