Case Management

Sybrin Smart Operations is a case management and workforce management suite. It is built to handle investigations, service requests, incidents, and process to decision case styles. Sybrin Smart Operations enables Operations Managers to get a real-time view of the Key Performance Indicators and metrics within their operations centre and of the workforce’s performance. This ensures that customer requests are handled on time and also gives Operations Managers insights into costs, profitability, and the efficacy of the operations centre.

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