With today’s disruptive technologies accelerating the pace for digital transformation, customers’ expectations are heavily influenced and constantly evolving, demanding effortless interactions anytime, anywhere. Sybrin is focused on enabling you to excite your customers by modernising business operating models using our user-centric solutions to exceed your customers’ expectations. Through our innovative use of new technologies, we can give you the edge to disrupt the market.
Sybrin offers a single solution to centrally consolidate, monitor, manage, and clear all payment types. Our modular and component-based application provides unprecedented flexibility helping you align your business rapidly to meet the requirements of the ever-changing marketplace.
This omni-channel solution supports seamless integration, generically built to be configured to fit multiple interfaces, gateways, and host banking systems. Thus providing faster time to market, reduced costs as well as stable, consistent, and enriched value to your financial institution.
We offer a concise platform interface for all payments processing, for the required rails. This portal integrates all stakeholders and ensures that all risk is managed in a single area from payment administrators, to channel integrators, and management verticals.
Sybrin offers duplication checks at batch level, and transaction level, to ensure your transaction processing is as seamless as possible with reduced potential for erroneous or fraudulent duplicate transactions, reducing costs involved in the remediation of these duplication checks.
We enable you to analyse your customers at a glance, using our advanced analytics engine, aggregating any and all data models across all applicable line-of-business solutions throughout your application ecosystem. Sybrin's platform monitors your applications and performance in real-time and produces real-time drill down reports. Alerts can also be set up to ensure that the application is always running optimally. The Sybrin Health App Monitoring System measures end-user experience, client side experience, as well as network and server performance.
Our systems aim to ensure standard delivery by tracking transactions from initiation until completion. We make the information available to you in a standard, easy-to-read, format allowing you to make well informed decisions to achieve required baseline metrics and achieve enhanced customer satisfaction.
Sybrin’s Payments Hub, equipped with Channel Management, provides you with a holistic integration framework allowing seamless processing across channels such as internet, mobile, and more, securely using Token Authentication to allow for restrictions and reconciliation.
Sybrin Payments Hub, enhanced with electronic cheque truncation, improves reporting and increases processing speeds, high-volume processing, and efficiency in fund transmission through a reliable, secure, integrated payment clearing and settlement system.
RTGS is an integral component of Payments Hub, allowing you the flexibility to provide corporate customers with faster payments processing, irrespective of the amount, through seamless integration with business systems and compliance platforms.
Enable your customers to get immediate payments results through the smart workflow process enabling straight-through-processing of the instruction captured at the teller to the payee, lowering costs, and reducing operational risks, with direct connection to the SWIFT gateway.
Provide your clients with real-time payments and a single platform to monitor, alert, and report on payments processing. Put your customer in control by eliminating the waiting period for funds to reflect.
Sybrin’s ACH Gateway provides flexibility when exchanging files with Central Banks or Automated Clearing Houses. It sends and receives files in any preferred standard, automatically translating to a country's specific ACH file format, while also reverting received files back to any desired format.
Built with best practice automation workflows, Sybrin’s EFT module provides faster clearing cycles, efficient reconciliation, and reduced risk through fraud reduction allowing you to focus on service delivery and customer assistance, improving branch throughput.
Provide firmer financial control and compliance with automated reconciliation upon receiving the clearance and settlement files from the ACH, including transaction requests, leaving a very slim margin for error while reducing turn-around time.
Manage mandates at a branch, or a corporate, with our Mandate Manager, allowing automated reconciliation of the payment instruction against the approved mandates thereby reducing fraud, remediation, and risk.
Sybrin’s OCR service reads, validates, and authenticates any scanned cheque with an embedded MICR code. The ICR solution is equipped to read written letters and numbers on the cheque, reducing fraud through courtesy and legal amount recognition and authentication.
Sybrin’s solution is built to be easily configured to fit database integrations, file imports and exports, web services, and message queues to cater for ACH/ECH, ATS, RTGS, SWIFT, and tost banking systems.
Analyse customers at a glance, using our Advanced Analytics Engine, which aggregates all data models across all applicable line-of-business solutions throughout your payment processing ecosystem through alerts, notifications, and interactive dashboards.
We understand how to adapt current business models using newer technologies to innovate. Our focus is not only on what it does, but also on how it innovates business processes, adapts, and evolves.
Our platform supports agile development thus allowing business to quickly develop and adapt to new digital operating models whilst supporting innovation. Requirements are detailed with systematic structure, allowing business and tech teams to collaborate, enabling immediate prototyping. This results in the rapid development of new products, fully enabled by business teams and successfully delivered by tech teams.
We cannot stress enough how important it is to make decisions based on all the information at hand, that is why having one view of all your customer touch points, across all your business operations, is critical to enable you to make the right decision in a timely manner. Our platform unifies your business operations and creates a truly unsiloed business view.
As a result of having multiple legacy systems working against each other without the proper business process and information sharing tools, a business can easily miss valuable opportunities due to delays in taking action. Sybrin’s solutions will empower you to consolidate multiple system views into rich, dynamic dashboards as well as orchestrate activities and updates across multiple business systems, enabling you to make decisions with the complete picture. This will result in better customer engagement and faster actions and resolutions.
Our platform makes effective use of a customer communications management module to promote open communication through digital channels, both internally and externally. This module will promote conflict resolution and enhance customer engagement through newsletters, updates, and targeted marketing campaigns, making use of the customer's preferred communication medium.
Managing your workforce is a vital element required to ensure customer satisfaction. Our platform allows you to dynamically define expected turnaround times for all work. This translates into interactive reporting which then allows for a full view of future throughput, i.e. forecasting of future work, staffing requirements, employee downtime, and customer satisfaction levels. This empowers you to make adaptive decisions, in turn also enabling you to address growth points, identify required system changes, capture work more effectively, and compare the effectiveness of your business teams across all regions.
In modern times, industry-leading businesses need to stay at the forefront of the digital movement by treating disruption in their industry as an opportunity rather than a threat. With this in mind, our Low-Code Business Digitisation Platform enables you to adapt your business model based on historical data by identifying existing process inefficiencies and changing them to increase your business's effectiveness.
We are innovating by using newer technologies and understanding how to adapt the current business models. Focused on new tech, but not only on what they do, innovate business process, adapt and evolve.
Divisions which once existed between business leaders, developers, and ops are now eliminated. The language barrier is now easier to overcome with our low-code platforms, allowing business users with no programing experience to quickly design and define applications, thereby adding value in the shortest time possible.
Deployments have never been easier - stakeholders can now approve deployments more rapidly, and with less red tape, by having all deployment tasks approved and tracked within our platform. Deploy on premise to the public cloud and beyond, enabling your business to strategically uplift their business objectives with a unique offering that fits your timeline, demand, and budget.
In order to mitigate the risks faced by your key business objectives, changes take place as and when you need them to by means of an immediate push of an update, or according to schedule. Share changes with your team in a real-time sandbox and when you are ready simply deploy to production. No need to worry about clearing caches, or database changes, everything is handled for you in a seamless process. Things didn’t work as planned? No problem! Rolling back the changes to a previous version is at your fingertips.
Encryption at rest, AI-based query optimisation, robust application monitoring - these features, and many more, ensure that your team does not spend their valuable time chasing down performance issues or ensuring data is stored in a compliant manner. The system self-heals and improves as you use it, optimising it for how users actually use it, thereby ensuring that your total cost of ownership is minimised by not having to allocate constrained and already overloaded resources to be the custodians of a new implementation.