With today’s disruptive technologies accelerating the pace for digital transformation, customers’ expectations are heavily influenced and constantly evolving, demanding effortless interactions anytime, anywhere. Sybrin is focused on enabling you to excite your customers by modernising business operating models using our user-centric solutions to exceed your customers’ expectations. Through our innovative use of new technologies, we can give you the edge to disrupt the market.
The solution not only helps reduce the account opening time from weeks to minutes, but also creates lasting first impressions for the customers by using an omni-channel experience that is seamless, personable, and easy to use.
Both the Sybrin Mobile Branch app and Sybrin Digital Banking store allow accounts to be opened anywhere and at any time.
By using a configurable rules engine, new regulations can easily be integrated into the solution when they arise, thus addressing the relentless pressure to incorporate and implement regulatory compliant solutions. The rules engine also enforces Know Your Customer (KYC) and Anti-Money Laundering (AML) policies, and Sybrin automated services perform automated sanction screening.
Automating the entire on-boarding process allows for the intelligent capture and use of data, which allows for business activity monitoring (BAM) dashboards, analytics, and management reports. These reports aid in making crucial management and business process improvement decisions. The automated collection and analysis of data also improves customer profiling, thereby improving the effectiveness of targeted marketing campaigns.
End-to-end digitisation greatly reduces the costs relating to printing, transporting, and storing paper documents, as well as reducing the number of steps, reworks, and error rates in the account opening process.
The Sybrin solution is a purpose-built accelerator for customer on-boarding and account origination. Using our Sales and On-Boarding solution, a bank can go live within months rather than years, thereby creating a competitive advantage for the bank.
Paperless Digital Account Opening
Provide your banking agents with a digital experience when opening accounts from within a branch with an interface that allows for capturing of customer data, documents, photos, biometrics, digital signatures, and contract generation, while assisting them with cross- and upselling opportunities.
Open Accounts Anytime, Anywhere
Sybrin’s Mobile Branch app extends your reach to remote clients, in underserved areas, without traditional branch infrastructure. It allows field agents to assist customers, through a user-friendly interface, to open accounts securely, wherever they are, using any mobile device.
Easily Track Your Card Status
This feature enables the ordering and tracking of new card orders, renewals, and lost cards. The app allows cards to be ordered, and tracked, through any banking channel. Key features include inventory management, card printing, open API, and charges.
Manage your Products and Digital Assets
Sybrin’s Product Catalogue allow banks to manage products, product features, marketing material, digital assets, and product pricing structures. This module, in conjunction with Sybrin’s Digital and Mobile Branch app, and Sybrin’s Digital Banking Store, enables banks to effectively market their products.
Gain Insight and Control into Back Office Operations
This feature automates and digitises back office approval workflows, motivating back-office staff to review new account requests promptly. Sybrin’s dashboard and monitoring tools allow the operations managers to monitor performance regarding on-boarding requests as well as the operations user’s performance.
This component enforces regulations for all customer types, ensuring accurate on-boarding and that KYC records are renewed according to risk level. Key features include: KYC dashboard, data collection and verification, automated pep and watch list screening, and enhanced due diligence for high-risk customers.
Market Banking Solutions and Open Accounts Online
The Sybrin Digital Banking Store enables banks to market their products online, allowing customers to effortlessly browse and acquire solutions. It provides pre-account opening when customers apply for products online, sending the requests to an automated back office approval process.
Tracking, From Order to Delivery
Sybrin’s Cheque Book ordering app allows customers to order their cheque books through any banking channel, while tracking the order throughout the whole process. Key features include omni-channel orders, inventory management, open API, charges, and auto destruction for orders not collected.
Account Due Diligence
Our digital on-boarding solution provides a workflow which has been designed to ensure that the correct due diligence is performed, specifically when reopening and closing accounts.
Simple Account Status Management
This feature manages requests from the bank or customer for account status changes, typically involving marking accounts for no debit, no credit, dormant, or frozen. A key feature is the automatic return of the account to its original status once approved.
Simplified Customer Interactions
Allow your customers to complete their account applications, and document uploads, via a self-service kiosk in the branch. Key components include a touch-screen monitor, web camera, ID card readers, document and bar code scanners, and a microphone.
High Risk Account Management
The enhanced due diligence workflow is specifically designed for dealing with high-risk or high-net worth customers. This workflow helps ensure that Enhanced Due Diligence reports are completed for high risk customers.
We understand how to adapt current business models using newer technologies to innovate. Our focus is not only on what it does, but also on how it innovates business processes, adapts, and evolves.
Our platform supports agile development thus allowing business to quickly develop and adapt to new digital operating models whilst supporting innovation. Requirements are detailed with systematic structure, allowing business and tech teams to collaborate, enabling immediate prototyping. This results in the rapid development of new products, fully enabled by business teams and successfully delivered by tech teams.
We cannot stress enough how important it is to make decisions based on all the information at hand, that is why having one view of all your customer touch points, across all your business operations, is critical to enable you to make the right decision in a timely manner. Our platform unifies your business operations and creates a truly unsiloed business view.
As a result of having multiple legacy systems working against each other without the proper business process and information sharing tools, a business can easily miss valuable opportunities due to delays in taking action. Sybrin’s solutions will empower you to consolidate multiple system views into rich, dynamic dashboards as well as orchestrate activities and updates across multiple business systems, enabling you to make decisions with the complete picture. This will result in better customer engagement and faster actions and resolutions.
Our platform makes effective use of a customer communications management module to promote open communication through digital channels, both internally and externally. This module will promote conflict resolution and enhance customer engagement through newsletters, updates, and targeted marketing campaigns, making use of the customer's preferred communication medium.
Managing your workforce is a vital element required to ensure customer satisfaction. Our platform allows you to dynamically define expected turnaround times for all work. This translates into interactive reporting which then allows for a full view of future throughput, i.e. forecasting of future work, staffing requirements, employee downtime, and customer satisfaction levels. This empowers you to make adaptive decisions, in turn also enabling you to address growth points, identify required system changes, capture work more effectively, and compare the effectiveness of your business teams across all regions.
In modern times, industry-leading businesses need to stay at the forefront of the digital movement by treating disruption in their industry as an opportunity rather than a threat. With this in mind, our Low-Code Business Digitisation Platform enables you to adapt your business model based on historical data by identifying existing process inefficiencies and changing them to increase your business's effectiveness.
We are innovating by using newer technologies and understanding how to adapt the current business models. Focused on new tech, but not only on what they do, innovate business process, adapt and evolve.
Divisions which once existed between business leaders, developers, and ops are now eliminated. The language barrier is now easier to overcome with our low-code platforms, allowing business users with no programing experience to quickly design and define applications, thereby adding value in the shortest time possible.
Deployments have never been easier - stakeholders can now approve deployments more rapidly, and with less red tape, by having all deployment tasks approved and tracked within our platform. Deploy on premise to the public cloud and beyond, enabling your business to strategically uplift their business objectives with a unique offering that fits your timeline, demand, and budget.
In order to mitigate the risks faced by your key business objectives, changes take place as and when you need them to by means of an immediate push of an update, or according to schedule. Share changes with your team in a real-time sandbox and when you are ready simply deploy to production. No need to worry about clearing caches, or database changes, everything is handled for you in a seamless process. Things didn’t work as planned? No problem! Rolling back the changes to a previous version is at your fingertips.
Encryption at rest, AI-based query optimisation, robust application monitoring - these features, and many more, ensure that your team does not spend their valuable time chasing down performance issues or ensuring data is stored in a compliant manner. The system self-heals and improves as you use it, optimising it for how users actually use it, thereby ensuring that your total cost of ownership is minimised by not having to allocate constrained and already overloaded resources to be the custodians of a new implementation.
Innovation at your fingertips. Check out our exciting Selfie Customer On-Boarding and Origination solution. Join the digital era with fast, reliable, and efficient account opening in under two minutes!