Onboarding
Solutions KYC & Onboarding Onboarding, Orchestration, & Case Management

Digital Onboarding in a Few Simple Steps.

First impressions count, give your customers a frictionless omni-channel onboarding experience that is seamless, personable, and exceeds their expectations while avoiding unnecessary admin.

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how it works

Automate. Digitise. Customise.

We offer the ideal KYC and Onboarding solution for any organisation currently on a digitisation journey. It is an omni-channel offering that provides the customer with quick and easy setup, saving endless hours of unnecessary admin by automating and digitising processes for client onboarding and straight-through-processing. It also allows product teams to market to specific customer types, have real-time product performance statistics, measure the impact of value-added feature updates on products, and track drop off rates.

Unified. Innovative. Modern. Compliant.

  1. onboarding

    Easily create custom onboarding journeys. Account Opening, Customer Onboarding, Merchant Onboarding and many more.

  2. identity verification

    Automate onboarding with a streamlined journey using identity proofing and verification techniques.

  3. journey orchestration

    Easily orchestrate onboarding journeys and steps with no code.

  4. fraud detection

    A selfie is taken for passive liveness detection or facial movement instructions are provided for active liveness detection.

  5. case management

    Manage any exception in a case manager with case allocation, SLA's and escalations.

why it works

Modular by Design.

The Sybrin KYC and Onboarding solution is web-based and modular by design, creating onboarding journeys that maximises the likelihood of straight-through-processing with minimal human interventions. This modularity enables a unique ability to deploy quickly, thereby reducing the risk of large deployments and providing the stage for a phased implementation. Key benefits of this solution include; increased sales as well as reduced operational costs and risk, without negatively affecting the customer's onboarding experience. The solution includes all the necessary components to orchestrate end-to-end KYC and Onboarding.

the difference

Build a Comprehensive Digital Ecosystem.

Using the Onboarding, Orchestration, & Case Management solution, you can enhance all your channels which require onboarding with a simple, easily integrated process automating and facilitating the gathering of data.

Some of these digital experiences include:

Web Channels Mobile Channels Agent Agency Self-Service

With modules such as:

Account Maintenance Cheque Book or Card Ordering

why choose us

Flexible. Accessible. Compliant.

We offer an innovative tool that can be deployed as the preferred channel, or components can be integrated into other third-party channels using the SDKs or through APIs. As this is built on the Sybrin Platform, our solution supports a quick time to market enabling go live within months rather than years, thus creating a streamlined operation rapidly through digitisation.

Reduced operational costs

The faster deployment, configuration flexibility, and open stack support provided lead to additional reductions in operational costs.

Flexible deployment options

It can be deployed either on-premise or hosted in a cloud environment, or as a hybrid.

Low cost of ownership

Only the required components need be procured/subscribed to, supporting a phased delivery as required by the business case.

Stronger compliance and reduced risk

The configurable rules engine ensures that new processes can be easily integrated into the solution when they arise, thus addressing the relentless pressure to incorporate and implement regulatory compliant solutions where required. The rules engine also enforces additional processing around our other competencies such as Know Your Customer (KYC) and Anti-Money Laundering (AML) policies. Our automated services can also perform automated sanction screening if required.

Monitor transaction processing anytime, anywhere

Our systems ensure transaction tracking from initiation until completion, allowing you to make informed decisions. These modules can be added as our applications are built in a modular approach.

features

Efficient and User-Friendly.

Easily collect, verify, and process customer information quickly and efficiently, resulting in exceptional customer experience.

Dynamic web and mobile forms.

Business process management.

Orchestrate 3rd party components easily.

Intelligent document capture and extraction.

Decision and Rules Engine.

Document generation.

Analytics, dashboards, and reports.

Core banking integration i.e., middleware.

Customer communication and marketing.

Biometric capture and verification.

Electronic signature (mobile device signing and signing using signature pad).

benefits

Streamline and Simplify Your Onboarding Process.

Designed to reduce time, effort, and abandonment rates, while greatly improving accuracy and the overall customer satisfaction rate.

Create outstanding CX.

Reduce onboarding TAT.

Reduce abandonment rate.

Reduce operational costs.

Increase sales and maximise profitability.

Improve management visibility and control.

Increase business agility.

Accelerate digital transformation.

Sybrin Platform - Use Cases

use cases

Achieve More, More Simply.

Our products are designed to improve business processes, increase efficiency, and provide better customer experiences. With our flexible and adaptable solutions, we are able to meet the unique needs of each industry and deliver effective solutions that drive growth and success.

Retail/corporate digital account opening

Retail/corporate mobile self onboarding

Agent-assisted onboarding

Remote onboarding

Self-onboarding